“After a widely supported software implementation phase, the franchise organization has shifted swiftly from a backward-looking, emotion-driven governance model to a forward-looking, data-driven governance model. Within this context, we work hand in hand with our franchisees to get the best out of their operations.

By using the Labour dashboard module, and more specifically the Schedule Forecasting tool we have been able to lower our labour costs with 3-4% across the board between the end of 2022 and the end of 2023. Also, by using the Purchase dashboard module we have been able to lower our purchase costs with 3% across the board over the same period.

From a strategic point of view, our greatest accomplishment is the shift toward data-driven decision-making. Next year, we plan to double down: According to our 2024 Strategy Plan “95% of the decisions that impact our brand are to be based on strategic data insights.”

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